Reliable on‑site “smart‑hands”, IMAC, warehousing & pan‑EU logistics
Founded in 2021 and headquartered near Vienna, we help retailers, enterprises and MSPs keep their infrastructure running across Europe. Our core is on‑site field engineering and program‑grade logistics—from single‑site break‑fix to multi‑country rollouts—backed by a pragmatic, service‑desk‑led operating model.
Hands‑on IT support, built for real‑world operations
Headly Global e.U is a European IT services company focused on dependable, right‑sized support. We combine field technicians, smart‑hands in data centers, and staging & logistics to meet SLA‑driven outcomes without unnecessary complexity. We work across DACH, the UK, Switzerland, Malta and more, through our own team and a vetted partner network.
- Clear SLAs, single point‑of‑contact, and real‑time updates.
- Vetted engineers with retail & enterprise experience.
- Standardized playbooks for installs, swaps, and de‑installs.
- Central warehousing with kitting, RMA handling, and returns.
Core capabilities
- On‑site smart‑hands & break‑fix for endpoints, POS, network & server edge.
- IMAC services (install / move / add / change) across multi‑site programs.
- Data‑center remote hands and scheduled maintenance support.
- Warehousing, staging, kitting, RMA and pan‑EU logistics.
- 24/7 service desk for dispatch & coordination.
Where we operate
Global coverage
We support customers across the EU (Schengen‑wide), the United Kingdom, Switzerland, Malta, the United Arab Emirates, and Australia — with particularly strong presence in the DACH region. Need support elsewhere? Tell us about your scope — we regularly extend coverage via qualified partners.
Outcome‑driven, not buzzword‑driven
We favor clarity over jargon and action over slideware. Expect fast coordination, transparent communication, and engineers who show up prepared. That’s how we keep stores open, projects on track, and users productive.